Shipping policy

Alora Bay Shipping Policy

At Alora Bay, we’re committed to making your shopping experience as smooth as possible. That includes reliable shipping and clear, honest communication about your order from start to finish.

Shipping Locations

We currently ship only within the United Kingdom. All orders are dispatched from our UK-based facilities.

Delivery Times

Here’s what you can expect once you place your order:

• Order cut-off time: 5:00 PM (GMT). Orders placed after this will be processed the next working day.
• Handling time: 1 to 2 business days (Monday to Friday).
• Transit time: 2 to 4 business days (Monday to Friday).
• Estimated delivery time: 3 to 6 business days.

Please note that delays may occasionally occur due to high order volume or unforeseen circumstances, but we’ll always do our best to keep you updated.

Carrier Services

We use trusted UK delivery partners to get your order to you safely and efficiently. These include:

• Royal Mail

• Evri (formerly Hermes)

• DPD

• Parcelforce

Shipping Costs

Free Shipping: We offer free standard shipping on all orders across the UK. No minimum spend required.

Delivery Issues

If your order hasn’t arrived or you run into any delivery issues, please don’t hesitate to contact our customer service team at support@alorabay.com. We’re here to help and will work with our delivery partners to resolve the issue quickly.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Order Tracking page.

Questions?

Visit our FAQs page or contact our customer service. Frequently Asked Questions

CONTACT INFORMATION

Store Name: Alora Bay

Business Address: 100a George St, Croydon, CR0 1GP, United Kingdom

Email: support@alorabay.com

Phone: +442045770856

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your e-mail within 1 business day.