Frequently Asked Questions FAQS
Frequently Asked Questions
Welcome to the Alora Bay FAQ page. We’re here to help you with anything you need before, during, or after your purchase. If you can’t find the answer you’re looking for, you can reach out to us anytime.
1. How long will it take to receive my order?
We do our best to deliver your order as quickly as possible.
- Handling time: 1 to 2 business days
- Shipping time: 2 to 4 business days
- Estimated delivery: 3 to 6 business days total
For full details, please visit our Shipping Policy.
2. Do you offer free shipping?
Yes, all orders within the United Kingdom include free shipping.
3. Where is Alora Bay based?
Alora Bay is a UK-based online bag store offering a curated selection of modern and elegant should bags, handbags, clutches and tote bags. We currently ship exclusively within the United Kingdom.
4. What if I receive a defective item?
If your item arrives damaged or defective, we’ll replace it free of charge. Please contact us within 30 days of delivery, and we’ll arrange the return and replacement for you. Please see our Return Policy page for more details.
5. Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it. Contact us as soon as possible if you’d like to make changes.
6. What is your return policy?
You have 30 days from the date of delivery to return items that are unused, in their original condition, and include all original packaging. Please see our Return Policy page for more information.
7. When will I receive my refund?
Once your return is received and inspected, we’ll process your refund. It typically takes up to 7 business days to appear in your account, depending on your bank or payment provider.
8. Do your products come with a warranty?
Yes, every purchase comes with a 30-day warranty.
9. How can I contact customer support?
You can reach us anytime by emailing support@alorabay.com.
10. Do you ship internationally?
At the moment, we only ship within the United Kingdom.
11. Do you have a physical store?
Alora Bay operates entirely online, allowing us to offer a wide range of bag designs at great prices.
12. Can I place a bulk order for a business or organization?
Yes, we accept bulk and trade orders. Please contact our customer support team for assistance.
13. How do I exchange a product?
If you’d like to exchange an item for a different model or style, contact us and we’ll guide you through the exchange process.
14. How can I track my order?
After your order has been shipped, you’ll receive an email with your tracking number and instructions on how to check your delivery status.
Contact Information
Store Name: Alora Bay
Address: 100a George St, Croydon, London, CR0 1GP, United Kingdom
Email: support@alorabay.com
Phone: +44232677639
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (UK time)
We do our best to reply to your e-mail within 1-2 business days.